Common Questions About Groove® Pillows

• How long does memory foam last, and is there a warranty?

  

  Our luxury memory foam is featured in every Groove® pillows. Made with premium, slow-rebound bamboo charcoal foam, it includes a thermoregulating core for temperature control and protection against dust erosion. After 7iterations and refinements, we've achieved the perfect density to provide superior neck and shoulder support. We’re so confident in the quality of our pillows that we back them with a 2-year warranty. If you experience any issues, simply reach out to our friendly customer service team, and we’ll be happy to provide a replacement.
  
  

• Can you wash memory foam pillows?

  

  Due to its special foam composition, the pillow itself cannot be washed. However, each pillow comes with a plush, quilted cover designed to protect the inner foam. The cover is fully machine washable for easy care. We also sell additional pillow protectors; these are a great way to rejuvenate your pillow.

• I’d like to try the Groove® Pillow, but I’m worried it won’t work for me...

  

  Our Original Groove® Pillow has earned thousands of 5-star reviews, with the vast majority of customers experiencing pain relief and improved sleep quality.

  However, if it’s not the right fit for you, we offer a risk-free 100-night trial. Simply contact us, and we’ll provide a full refund - no questions asked.

• How long does delivery take?

  

  Delivery across the US takes 2-5 business days. Once your order is shipped, you’ll receive an email with your tracking number and a link to track your delivery. Just click the link to stay up-to-date on your order’s progress.

• I haven't shopped with Groove® Pillows before. What's the service like?

  

  Your order will be shipped from our US warehouse and will arrive within 2-5 working days. If you ever need assistance, our friendly, human, customer service team are here to help 7 days a week - aiming to respond within 24 hours.