Voted America's Best Pillow For Neck Pain •

300,000+ Happy Customers

Voted America's Best Pillow For Neck Pain

300,000+ Happy Customers

UK Store

Returns couldn't be easier

Returns couldn't be easier

We’re confident you’re going to love your Groove Pillow, just like the 9,000+ customers before you.

But if it just doesn’t work for you, we welcome your feedback and are ready to offer a no-quibble refund or exchange.

We are proud to offer: - 100 Night Money Back Guarantee - Hassle-Free Returns - 2 year Pillow Warranty

support@groovepillows.com

100 Night Trial

Many sleepers find pain relief and improved sleep in as little as 2 nights, and almost everyone is hooked after the first week.


If however the pillow isn’t working as you’d hoped, you can return any Groove Pillow to us for a no-quibble refund up to 100 days after delivery.

Two Year Warranty

We are extremely proud to have a virtually fault-free record on Groove Pillows.
However, if you find a flaw or defect within 2 years of delivery, simply contact customer service for an immediate replacement.

Eligibility

  • The product must be accompanied by its original packaging
  • We require proof of purchase.

That’s it!

Our Customer Service team is on hand to ensure a seamless returns process - if you need assistance, you can contact us by email.

Need help?

Email support

Returns & Refunds FAQs

  • If the Pillow isn’t working for me, what do I do?

    Question

    It can take a few nights to adjust to such a unique pillow, so we recommend persevering for at least 7 nights to give your body time to adjust.
    If you’re still unhappy, simply contact Customer Services to arrange a Return.

  • How do I arrange my return?

    Question

    Please contact our friendly Customer Services 7 days a week at the email address at: support@groovepillows.com


    They will give you instructions for arranging the return.

  • How long does it take to get a refund?

    Question

    Once your return is complete, your refund will be actioned on the same day. The actual time between processing and receiving the funds is dependent on the banking system and is usually 3-5 working days.

  • Can I just send my pillow back to your HQ address?

    Question

    No, our published address is for office correspondence only. There are no parcel processing facilities. Please contact Customer Services at: support@groovepillows.com

    Returns sent without prior contact will not be accepted and are not eligible for a refund.

  • Can I send my pillow back to the address it was shipped from?

    Question

    No, as the return facility may have a different address.
    Please contact Customer Services at support@groovepillows.com for the correct return procedure.