We aim to offer you the best shipping options, no matter where you live in the world. Every day, we deliver to customers from all over the globe as quickly as we can, so you won't be waiting long for a good night's sleep at last!

We proudly deliver to all countries worldwide, excluding the following 5 countries: Cuba, Iran, Iraq, Syria and North Korea.

Note that processing times are not included in Shipping times. It is the time we need to verify your order, tailor it, provide last minute quality checks and pack.

All orders are sent to the warehouse for dispatch within an hour of your order placement. Please allow an additional 24 hours for your orders to be processed before they are shipped by the fastest and most affordable shipping methods, from the closest warehouse to your shipping address.

When your order is dispatched, you will have received a tracking number along with the confirmation of your delivery. Simply copy the 'tracking number' into the Track My Order page for a delivery update. For more information on tracking your order, please email support@groovepillows.com or call us at +1 888-445-1718.

Please note: tracking is not always available for orders dispatched in certain countries.

We are committed to solving global sleeping issues with our EasySleeper products, which is why we are continuing to offer coverage to as many parts of the world as possible. As delays are highly possible, please allow additional time for delivery in addition to the estimated shipping time - especially if you live in a remote location.

If a package is not deliverable and returned to us, note that we are unable to re-ship it without an additional shipment payment from the customer. All undelivered packages will be processed as a return. Store-credit will be sent (excluding shipping costs amounting up to $30.00 USD) to the customer’s account.

We do not take responsibility for any import fees such as VAT, fees must be paid by yourself. If you live in the United Kingdom or the United States, there will be no requirement for you to pay import fees. Depending on your order value, there may be a requirement if you live in a country not listed here. If you are unsure if your order is applicable for import fees, please check your local government’s website and note that international orders will be dispatched from our warehouse in the United Kingdom.

Your shipping address can be modified on your checkout page. If you have a change to your shipping address after placing an order, you can send us an email. We ask that you to email us at support@groovepillows.com or call us at +1 888-445-1718 to request for any modification. Please note, however, that once your order has shipped, we cannot make changes to the shipping address.

If you require any additional information regarding shipping and tracking your orders please email support@groovepillows.com or call us at +1 888-445-1718.

Our support team is on hand 24/7 to assist you and will respond within 24 hours at the very latest. 😊